Customer Service Policy

The Primary Goal of Indytown Party Sounds is To Ensure The Success Of Your Event.

We will assess the needs for your event and work with you in making your event's entertainment a success.

We will not book your event if we feel we can't meet your needs. We would rather turn you down than disappoint you and your guests.

When you book with us, you receive a written Service Agreement, a Summary of all the details, Event and Music Planning tools to aid us in customizing our performance to your needs.

We will play your requests when at all possible and appropriate.

You set the limits on any music that you feel should be out of bounds. Otherwise we use our experience and judgment in music selections, based on your input as a guide for your event.

At your event, we will be unloaded, set up and ready to go before your guests arrive.

Unless specified otherwise, we will be attired to be compatible with your event.

The week of your event, we make contact with you to check for any last minute details that need to be addressed.

You are always welcome to contact us any time, should you have any questions or concerns.

Company Policies

BOOKINGS
ALL BOOKINGS ARE DONE A FIRST COME FIRST SERVED BASIS. You DO NOT have a Confirmed Date with us until we have received a signed Service Agreement and Retainer Fee.

UNDER NO CIRCUMSTANCES do we "pencil in a booking". When we accept your reservation for our services we cannot accept another reservation in its place.

CANCELLATIONS MUST BE IN WRITING SUBJECT TO THE FOLLOWING WHEN INITIATED BY THE CLIENT:

1) Client is responsible for any unrecoverable costs already incurred by Indytown Party Sounds, in addition to the Retainer Fee.

2) If the cancellation is within 30 days of the event, the Client is responsible for the full amount of the fee(s) agreed upon.

3) If the event is postponed, all monies paid up to the full balance may be transferred to an alternate date within 6 consecutive calendar months, subject to availability of Indytown Party Sounds.

FULL DETAILS ARE LISTED IN OUR STANDARD SERVICE AGREEMENT.

MUSIC
MUSIC is customized to your needs based on your input and our experience. Our general rule of thumb is that if a song is played on the radio, the "radio version" of that song is fair game unless the Client says otherwise. We always try to use our best judgment on music suitability for any given crowd during any given event. In any case, the Client has the final say on what not to play.

REQUESTS are always welcome. We try to play as many requests as possible, provided they are suitable for the event.

CLIENT PROVIDED MEDIA: Due to copyright, technical and legal considerations, we cannot playback music from media other than are own without advance notice and/or screening.

PUBLIC EVENTS
While most events Indytown Party Sounds books are "Private", we do book "Open To The Public" events. It should be noted that some "Open To The Public" may require the Client to obtain per Federal Copyright Law, ASCAP and/or BMI Music Performance License(s).

Some localities may require a permit, license, waiver, or variance, as well General Liability Insurance Coverage. Clients should consult their local authorities before booking. Please note that in some instances, Indytown Party Sounds may require copies of Proof of Insurance, permits, Licenses etc to be submitted in addition to the usual signed Service Agreement and Retainer Fee to secure an "Open To The Public" event. (See Event Planning Links Page for Links to ASCAP & BMI for music performance Licensing information.)